5. Our advice
5.1 Take a step back from the daily grind
The process review is not a problem-solving meeting; it is an opportunity for those involved in the process to take stock of how the process has operated and how effective it has been over a given period, in order to identify the need to improve practices and the means of controlling and improving the process.
In other words, the process review is not simply a quality meeting. Discussions should focus on the organization of the process and its success and risk control factors (methods, resources, skills, information, etc.).
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ToolReference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
Fascicule FD X50-176 – Process management – Implementation guide
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