4. Writing reports tailored to your business

4.1 Propose a common reporting format

Process drivers will certainly appreciate having a template for writing process reports.

Depending on your company's habits, these reports will vary in structure and size, between the following two extremes:

• minutes of meetings, to record all discussions and decisions;

• succinct statements of decisions.

It is important to take into account the reading habits of the recipients of the reports, as they are the ones who will use the conclusions of the process reviews and implement the actions decided upon.