Controlling the production process

You are responsible for guiding production players in implementing or improving their processes. Product or service production is a major phase in the creation of value for customers, since it supports the activities from which the products and services supplied to customers are directly derived. Any failures can affect customer satisfaction if they are not detected in good time. It is therefore essential to ensure that all control conditions are identified and respected.

• How do you determine the production and service processes?

• What can be done to control them?

This sheet gives you a few keys to controlling your organization's production or service processes.