Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
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Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor
INTRODUCTION
You are responsible for guiding production players in implementing or improving their processes. Product or service production is a major phase in the creation of value for customers, since it supports the activities from which the products and services supplied to customers are directly derived. Any failures can affect customer satisfaction if they are not detected in good time. It is therefore essential to ensure that all control conditions are identified and respected.
How do you determine the production and service processes?
What can be done to control them?
This sheet gives you a few keys to controlling your organization's production or service processes.
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Controlling the production process
Understand what is meant by the term "production process".
Reference standards
ISO 9001:2015 – Quality management systems – Requirements
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
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