5. Mistakes to avoid
5.1 Don't communicate in a confusing way
Your messages won't be read or understood. Your communication must be precise and concise. Your messages must be clear. You need to get to the point with short sentences, simple tables and illustrative visuals.
SCROLL TO TOP5.2 Don't replace management or process drivers
You run the risk of disempowering them in their role as spokespersons for quality policy. Position yourself as a facilitator or coordinator, and leave the leadership to management and the process...
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Mistakes to avoid
Frequently asked questions
ToolReference standard
ISO 9001:2015 – Quality management systems – Requirements: § 5.2 Quality policy
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