3. Organize communication around quality policy results
For the quality policy to be a tool for company progress, staff must feel involved and motivated around the quality orientations and results of the quality policy. Internal communication is an essential factor in staff motivation. It gives everyone a sense of direction and a shared vision of their work over the medium to long term. It is above all a two-way communication.
3.1 Top-down communication of results
You organize the communication of the results of the quality policy through :
a display board showing indicators in relation to quality policy guidelines. The display should be clear and concise, with a visual layout. The content should include quantifiable results as well as qualitative comments to help...
The Ultimate Scientific and Technical Reference
This article is included in
Quality manager
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Organize communication around quality policy results
Our advice
ToolReference standard
ISO 9001:2015 – Quality management systems – Requirements: § 5.2 Quality policy
The Ultimate Scientific and Technical Reference
