Define quality policy

Quality policy gives direction to the QMS and must be fully consistent with the company's strategy. It emanates from management, is transcribed into processes and must be understood by all personnel.

To do this, you'll need to define the quality policy with the right people, draw it up and communicate it in a suitable form, then support its effective implementation within the QMS.

• How do you define your quality policy?

• How can we make it a tool for progress?

• How can we ensure that all employees are involved and become players in the quality policy?

This fact sheet presents the key elements for developing a quality policy and putting it at the heart of your quality system.