7. Glossary
Objective
Result to be achieved
Note: an objective may be expressed in different ways, for example by an expected result, a goal, an operational criterion, a quality objective, or by the use of other terms with the same meaning (e.g. ambition, goal or target).
Quality objective
Quality objective
Note: quality objectives are generally based on the organization's quality policy.
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Reference standards
ISO 9001 – Quality management systems – Requirements, ISO 2015
ISO 9000 – Quality management systems – Essentials and vocabulary, ISO 2015
ISO 10015 – Quality management – Guidelines for competency management and people development
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