5. Mistakes to avoid
5.1 Don't neglect management training
The deployment of individualized objectives is one of the elements of the annual performance review that can provide a dynamic projection process. Managers in charge of conducting these individual interviews should therefore be trained to ensure their success.
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Reference standards
ISO 9001 – Quality management systems – Requirements, ISO 2015
ISO 9000 – Quality management systems – Essentials and vocabulary, ISO 2015
ISO 10015 – Quality management – Guidelines for competency management and people development
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