2. Integrate quality objectives into individual interviews
Formal one-to-one interviews may differ from one company to another, taking on either an "appraisal" or a "career development" dimension. In either case, the question of objectives for the coming year is raised, and this is where the company's quality objectives can serve as a framework for defining individual objectives.
The appraisal interview will focus more on performance objectives, while the professional interview will focus more on evolution and development objectives.
From this listening and exchange, opportunities for improvement emerge for the employee.
It's important to formalize the objectives for the coming period for each of the subjects discussed that have highlighted a point for improvement, so that you can measure the progress made during the next interview.
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Reference standards
ISO 9001 – Quality management systems – Requirements, ISO 2015
ISO 9000 – Quality management systems – Essentials and vocabulary, ISO 2015
ISO 10015 – Quality management – Guidelines for competency management and people development
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