3. Lead the follow-up of actions associated with evaluation
To formalize these actions, we recommend the use of action verbs, illustrating the lever or levers for achieving a performance or skills development objective.
Reduce response time to customer requests (target: 95% within 24 hours).
Develop interdepartmental versatility in "customer support" and "purchasing" for day-to-day activities (in particular skills #A, #B and #D) (objective: enable short-term replacements).
Actions can be monitored at mid-term, for example at six months if the interviews are annual.
Depending on the size of the company and its workforce, computerized monitoring may prove useful, for example through an HRIS (Human Resources Information System) or an action...
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Lead the follow-up of actions associated with evaluation
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Reference standards
ISO 9001 – Quality management systems – Requirements, ISO 2015
ISO 9000 – Quality management systems – Essentials and vocabulary, ISO 2015
ISO 10015 – Quality management – Guidelines for competency management and people development
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