Working with HRD on skills development plans

As part of the operation of a quality management system (QMS) adopting the requirements of ISO 9001, it is necessary :

• identify the knowledge and skills needed to implement processes, achieve product and service conformity, and ensure QMS effectiveness;

• identify the need to develop or acquire skills and knowledge, and take appropriate action;

• evaluate the effectiveness of the actions implemented.

This fact sheet provides answers to the following practical questions: How to identify and determine the skills and knowledge required? How can we assess the existing situation to identify the needs to be met? What actions should be taken to develop skills, and how can the results be measured?