8. Glossary
Corrective action
Action to eliminate the cause of a non-conformity and prevent its recurrence [ISO 9000].
Preventive action
Action to eliminate the cause of a potential non-conformity or other potential undesirable situation [ISO 9000].
Improvement
Activity carried out to improve performance [ISO 9000].
Correction
Action to eliminate a detected non-conformity [ISO 9000].
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