Overview
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Cécile MALATERRE: Quality management consultant
INTRODUCTION
You're a quality manager or correspondent; a quality audit has just been carried out in one or more areas, and you've just received the report. You must now do everything in your power to ensure that the relevant actions are identified and implemented.
How to determine the actions?
Who's responsible?
How do you monitor your action plan?
This fact sheet explains the steps to follow to draw up and monitor an action plan, taking into account the type of audit findings and involving those audited.
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Reference standards
ISO 19011 – Guidelines for auditing management systems
ISO 9000 – Quality management systems – Fundamentals and vocabulary
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