1. Mobilize the right people
The content of the audit report you've just received shouldn't come as a surprise, since you were given the conclusions at the closing meeting (see Closing the on-site audit
The first challenge is to mobilize the "right" people to find the "right" actions and implement them. As a result, the quality manager is not necessarily in the best position to identify and implement the appropriate actions. It is important that the managers involved in the processes or activities concerned participate in this stage, or even lead it. The quality manager then becomes the...
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Mobilize the right people
Identify actions according to audit findings
Reference standards
ISO 19011 – Guidelines for auditing management systems
ISO 9000 – Quality management systems – Fundamentals and vocabulary
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