6. Our advice
6.1 Make process drivers accountable
Identifying and implementing actions is a real opportunity for process managers to take ownership of the quality approach. As Quality Manager, you will support them from a methodological point of view and according to their needs. You encourage process managers to work with their teams and conduct root-cause analyses, even to the point of identifying organizational and structural causes on which action can be taken.
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ISO 19011 – Guidelines for auditing management systems
ISO 9000 – Quality management systems – Fundamentals and vocabulary
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