7. Mistakes to avoid
7.1 Don't move on to solutions without first analyzing the causes
To be effective, any action taken in response to a non-conformity must address the root causes. The only way to achieve this is to carry out a real root cause analysis, which leads you to identify a series of actions. An effective corrective action is often one that is not obvious at first glance, and which focuses on aspects related to the non-conformity.
SCROLL TO TOP7.2 Don't close an action without assessing its effectiveness
It's tempting...
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Mistakes to avoid
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Reference standards
ISO 19011 – Guidelines for auditing management systems
ISO 9000 – Quality management systems – Fundamentals and vocabulary
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