Overview
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Read the articleAUTHOR
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Lionel PONSOT: Chairman of ELLIPSYS
INTRODUCTION
You've just received an audit report on your activities. It contains strong points, areas for progress or opportunities for improvement, sensitive points or points of vigilance, and non-conformities classified as minor or major.
How should you react to non-conformities?
What to do about sensitive points or points of vigilance?
How can we take into account areas for progress or opportunities for improvement?
What are you going to do with your strengths?
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Interpreting the results of an organizational system audit
Deal with non-conformities
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Reference standards
ISO 9001 and ISO 14001 – Paragraph 9.2 "Internal audit".
ISO 9001 and ISO 14001 – Paragraph 10 "Improvement".
ISO 9000 – Paragraph 3.12 "Action terms".
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