4. Involve the people involved in data collection and communicate the results
It's only by putting indicators into practice that we realize how useful they are. To do this, data must be collected and compiled by various people within the company.
To facilitate their work, it is useful to define precisely the methods of collection, calculation, frequencies and responsibilities, for example in the form of a table, as illustrated below.
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Involve the people involved in data collection and communicate the results
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Bibliography
"Management – Concepts and best practices Jean BRILMAN, Jacques HERARD - Éditions d'Organisation, 2011
"Optimize your process management with the SOCLE method" Olec KOVALEVSKY - AFNOR Éditions, 2010
"L'analyse modulaire des systèmes" Jacques MÉLÈSE Éditions d'organisation, 1991
ToolStandards
ISO 9000:2005 – Quality management systems – Fundamentals and vocabulary
ISO 9001:2008 – Quality management systems – Requirements
ISO 9004:2009 – Managing an organization's sustainable performance – Quality management approach
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