5. Use and improve your indicators
Exploiting indicators means analyzing them, at the relevant levels, and if necessary deducing needs and improvement actions to enhance performance.
By using them, you can also evaluate the quality criteria specific to the indicators, such as :
easy to calculate ;
ease of understanding ;
reliability of the source data used to produce the results ;
sensitivity to actual performance ;
consistency with corporate objectives.
In general, despite the care taken in defining them, not all indicators prove to be relevant. Over time, you'll probably have to modify, evolve or change them.
Don't be surprised, the only thing that counts...
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Bibliography
"Management – Concepts and best practices Jean BRILMAN, Jacques HERARD - Éditions d'Organisation, 2011
"Optimize your process management with the SOCLE method" Olec KOVALEVSKY - AFNOR Éditions, 2010
"L'analyse modulaire des systèmes" Jacques MÉLÈSE Éditions d'organisation, 1991
ToolStandards
ISO 9000:2005 – Quality management systems – Fundamentals and vocabulary
ISO 9001:2008 – Quality management systems – Requirements
ISO 9004:2009 – Managing an organization's sustainable performance – Quality management approach
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