6. Our advice
6.1 Work as part of a team
The indicators that are best monitored and used are those that the people concerned have been able to choose or at least discuss (calculation method, thresholds, targets, etc.). Although you are the guarantor of the coherence and effectiveness of the quality management system, and therefore of the relevance of its indicators, collaboration with your colleagues in charge of the company's operational and support activities is essential.
SCROLL TO TOP6.2 Get to the point
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Bibliography
"Management – Concepts and best practices Jean BRILMAN, Jacques HERARD - Éditions d'Organisation, 2011
"Optimize your process management with the SOCLE method" Olec KOVALEVSKY - AFNOR Éditions, 2010
"L'analyse modulaire des systèmes" Jacques MÉLÈSE Éditions d'organisation, 1991
ToolStandards
ISO 9000:2005 – Quality management systems – Fundamentals and vocabulary
ISO 9001:2008 – Quality management systems – Requirements
ISO 9004:2009 – Managing an organization's sustainable performance – Quality management approach
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