5. Mistakes to avoid
5.1 Don't confuse "process" with "procedure
A process is "a set of interrelated or interacting activities that uses inputs to produce an expected result".
A procedure is an imposed succession of tasks to be carried out.
SCROLL TO TOP5.2 Don't identify processes on your own
Often, it is the quality manager, or equivalent function, who is responsible for coordinating the identification of processes and defining any process mapping, and sometimes the processes themselves. It is preferable...
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Mistakes to avoid
Abbreviations and acronyms
Bibliography
Guide du management par les processus – BPM CBOK ® V4 – AFNOR, Éditions 2021
Le management de la performance par les processus – Dominique Thiault – LAVOISIER, 2010
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
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ToolReference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
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