1. Define your company's process approach
ISO 9000 standards encourage the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, in order to increase customer satisfaction by meeting their requirements.
The process approach is one of the seven management principles highlighted in ISO 9001 (see Glossary). Within the framework of this approach, the organization identifies the processes necessary for its operation, as well as their interactions.
Once identified, processes can be described, modeled, implemented with or without automation, measured and evaluated, reviewed and improved or reconfigured, or even replaced.
The process lifecycle and the perception of its stages, as described above, have evolved since 2005-2010, with the accelerating pace of cycles, crises, innovations and needs...
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Define your company's process approach
Outline process architecture
Bibliography
Guide du management par les processus – BPM CBOK ® V4 – AFNOR, Éditions 2021
Le management de la performance par les processus – Dominique Thiault – LAVOISIER, 2010
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
Downloadable tools
ToolReference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
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