7. Glossary
Process approach
Consistent, predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes operating as a coherent system (cf. ISO 9000).
Process approach
A way of looking at company management based on processes and their interactions (cf. FD X50-176).
Process
A set of interrelated or interacting activities that use inputs to produce an expected result (cf. ISO 9000).
Business process
A set of events, activities and decisions involving actors and using resources to deliver a result of recognized value to at least one customer (BPM community consensus).
Procedure
Specified way of carrying out an...
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Glossary
Bibliography
Guide du management par les processus – BPM CBOK ® V4 – AFNOR, Éditions 2021
Le management de la performance par les processus – Dominique Thiault – LAVOISIER, 2010
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
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ToolReference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
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