7. Glossary

Process approach

Consistent, predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes operating as a coherent system (cf. ISO 9000).

Process approach

A way of looking at company management based on processes and their interactions (cf. FD X50-176).

Process

A set of interrelated or interacting activities that use inputs to produce an expected result (cf. ISO 9000).

Business process

A set of events, activities and decisions involving actors and using resources to deliver a result of recognized value to at least one customer (BPM community consensus).

Procedure

Specified way of carrying out an...