2. Outline process architecture
The choices made when identifying processes often result in an overall diagram (sometimes called a "process map") reflecting the architecture adopted. This shows the processes and their tree structure, as well as their interactions.
The tree structure designates the decomposition of processes into macroprocesses (level 1), processes (level 2) and sub-processes (levels 3 and higher, if required).
ToolTwo example architectures are presented for the same organization (Tool ...
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Outline process architecture
Apply a method to identify processes
Bibliography
Guide du management par les processus – BPM CBOK ® V4 – AFNOR, Éditions 2021
Le management de la performance par les processus – Dominique Thiault – LAVOISIER, 2010
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
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Reference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
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