Overview
Read this article from a comprehensive knowledge base, updated and supplemented with articles reviewed by scientific committees.
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Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor
INTRODUCTION
Whether you're in the process of defining your organization's quality management system, or working on its evolution, the identification and articulation of your organization's various processes is an essential part of your work plan.
The aim of this sheet is to provide you with a few keys to guide you through the process.
You will be asked the following questions:
What is the company's strategy, and how can it align its operations accordingly?
What kind of processes are needed?
What levels of process detail and representation are most relevant?
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Identify the different types of process
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Bibliography
Guide du management par les processus – BPM CBOK ® V4 – AFNOR, Éditions 2021
Le management de la performance par les processus – Dominique Thiault – LAVOISIER, 2010
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
Downloadable tools
ToolReference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
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