3. Apply a method to identify processes
For process identification, the heyday of systematic standardization (cf. APQC process classification framework) seems to have passed.
The trend observed in a growing number of companies, starting with the largest, is a pragmatic hybridization combining the identification and definition of customized processes with standardized processes widely documented in the literature and reference IT applications.
In this holistic, strategic approach, the following steps are recommended.
3.1 Clarify vocabulary and applicable concepts
Identifying and defining processes is often the result of group work. Within the team, it is important to define the vocabulary and concepts applicable to the company. Process levels can...
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Bibliography
Guide du management par les processus – BPM CBOK ® V4 – AFNOR, Éditions 2021
Le management de la performance par les processus – Dominique Thiault – LAVOISIER, 2010
Fundamentals of Business Process Management – SPRINGER Second Edition, 2018
Downloadable tools
ToolReference standards
NF EN ISO 9000:2015 – Quality management systems – Essential principles and vocabulary, October 2015 edition
NF EN ISO 9001:2015 – Quality management systems – requirements, October 2015 edition
FD X50-176 – Management tools. Process management, August 2017 edition
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