Implementing the process approach

As a quality manager, or quality coordinator, you are the pilot of the quality management system, the person to whom everyone in the company turns when it comes to defining or redefining the processes of the quality management system.

Whether it's your first time or a review of your processes, this sheet will give you practical answers to the questions you may have when faced with a blank sheet of paper:

• What do I or can I consider to be a process?

• Is there an identity between company departments and quality management system processes?

• What links are there between processes and the company's quality policy or strategy?

• Who defines and validates processes?

Establishing and defining your company's processes is an essential step in building or reconfiguring a quality management system. This fact sheet offers food for thought and suggestions on how to enrich and optimize your process approach.