4. Place order
The order is placed on the basis of a quotation provided by the selected supplier.
It can be oral or written. However, it is preferable to formalize it to avoid any subsequent disputes. In this case, it will have contractual value on receipt of an acknowledgement of receipt from the supplier, who will then validate his commitment to supply the product or service, in terms of cost, delivery time, expected quality and all the criteria negotiated upstream.
In many cases, an on-time delivery indicator can be tracked to measure the supplier's efficiency in meeting its commitments, and to control operational planning downstream.
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Reference standards
ISO 9000 – Quality management systems - Fundamentals and vocabulary
ISO 9001 standard – Quality management systems - Requirements
ISO 19011 – Guidelines for auditing management systems
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