6. Mistakes to avoid

6.1 Don't be fooled by common mistakes

The most common are :

• failure to take account of the reference framework (culture, context, strategy, etc.) ;

• selective listening;

• semantic problems (jargon, vocabulary...) ;

• disruption of hierarchical levels;

• the wrong amount of information collected;

• lack of feedback;

• previous negative experiences ;

• hidden patterns ;

• the inadequacy of the hardware environment and the means used to host communication.