Practical sheet | REF: FIC0622 V1

Functional analysis: identifying gains by function

Author: Delphine Mathilde COSME

Publication date: May 10, 2012 | Lire en français

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2.1 Prioritize the service functions (SF) and indicate their relative share

You've already established a hierarchy of service functions (SF): simply indicate in percentages the relative importance of each in relation to the others.

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2.2 List the relevant variable cost and product performance criteria

The user understands that if a product's performance goes up, the price goes up in most cases.

What's more, users are generally prepared to spend a maximum overall amount...

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