5. Our advice
You run the risk of designing an inadequate product that doesn't meet user expectations.
This risk may stem from options and choices regarding the value of service functions (SF).
Potential uncertainties in the figures stem from the lack of information on certain relevant variables.
Take the time to conduct or commission user satisfaction surveys so that you can :
identify all the parameters involved in the purchasing act;
understand all the variables involved in using the product;
integrate other environmental factors (climatic, political, financial, regulatory, standards, etc.) that influence the user's purchasing decision.
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Bibliography
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Transfer matrix (Tool ...
Regulatory references
AFNOR NF X 50-100 November 2011: Value Management – Functional analysis, fundamental characteristics – Functional analysis: functional analysis of needs (external) and technical/product functional analysis (internal) – Requirements for deliverables and implementation procedures
AFNOR NF X 50-151 September 2007: Value Management – Functional expression of need...
Website
The " Sciences de l’Ingénieur " website provides comprehensive examples of functional analysis. In the "Resources" tab, type in the keyword "functional analysis".
Acronyms and abbreviations
AF: functional analysis
AV: value analysis
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