1. Understanding the customer's needs

From the outset and throughout the project, it's vital to understand what your customer wants and what's important to them.

Building a relationship of trust with him by ensuring clear communication and constructive dialogue will enable you to approach the various phases of the project positively and serenely.

The disruptions and hazards that are inevitable during the course of the project can thus be managed and their effects mitigated, or even their consequences eliminated.

Building a relationship of trust with the customer means listening to him at all times, understanding his needs and going well beyond the written terms of the contract.

This must be done while safeguarding your company's interests and rights, and without forgetting to notify your customer with complaints when they are...