4. Moderating the meeting

In order to respect each speaker's schedule, please respect the time initially planned.

The meeting will be introduced by specifying :

• The context of the meeting: non-conformity (customer, production, system, etc.) or other.

• Objectives to be achieved: action plan, type of action, expectations (internal-external customer).

• The type of analysis to be carried out: cause analysis using the five whys [FIC 0446] , or problem solving using the 8D method...