3. Preparing for the meeting

For the meeting to be effective, the moderator must prepare the meeting in advance.

Let's take the example of a meeting to analyze the root causes of a non-conforming product, in order to define an appropriate action plan [FIC 0369] .

The aim is to gather all the information and synthesize it to understand the context. The QQOQCCP method, an analysis tool [FIC 0452] , can be used to ask all the initial questions:

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