2. Identify the causes of conflict

Disputes generally revolve around the following issues, listed in descending order of importance:

• deadlines;

• the key points, the priorities;

• the allocation of resources;

• technical opinions;

• administrative issues;

• costs;

• personal animosities.

To address this, it is essential to:

• clarify the roles and responsibilities within the project, its objectives (for the client and the project team), its processes, and the monitoring of its results, as well as the allocated budgets and the resources made available;

• ensure that projects...