Overview
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Sophie TOUBLANC: Project management consultant and trainer
INTRODUCTION
Conflict management is the art of resolving differences of opinion in a way that satisfies everyone involved. Conflicts are an integral part of project life. For the project manager, they imply adopting a specific posture and management style in order to overcome them and enable the project to continue under good conditions.
In four steps and with a few practical recommendations, this guide will help you to manage conflicts.
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Managing project conflicts
Identify the issues and characteristics of conflicts
Bibliography
Project Management Institute, Guide to the Project Management Body of Knowledge (PMBOK Guide) , Newton Square, PMI, 2009 (4th ed.): chap. 9 "Human resources management in projects" and 9.4 "Project team management and techniques".
Reference
IPMA-ICB Competence Chart, Chap. 26 ("Conflicts")
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