2. Identifying the causes of conflict

Conflicts generally concern the following points, in descending order of importance:

• deadlines ;

• essential points, priorities ;

• distribution of resources ;

• technical notices ;

• administrative problems ;

• Costs ;

• personal antipathies.

To deal with them, it is essential to :

• clarify roles and responsibilities within the project, objectives (for the client and the project team), processes and control of results, as well as budgets and resources;

• ensure that projects are undertaken only after technical, personal and collective...