2. Identifying the causes of conflict
Conflicts generally concern the following points, in descending order of importance:
deadlines ;
essential points, priorities ;
distribution of resources ;
technical notices ;
administrative problems ;
Costs ;
personal antipathies.
To deal with them, it is essential to :
clarify roles and responsibilities within the project, objectives (for the client and the project team), processes and control of results, as well as budgets and resources;
ensure that projects are undertaken only after technical, personal and collective...
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Identifying the causes of conflict
Bibliography
Project Management Institute, Guide to the Project Management Body of Knowledge (PMBOK Guide) , Newton Square, PMI, 2009 (4th ed.): chap. 9 "Human resources management in projects" and 9.4 "Project team management and techniques".
Reference
IPMA-ICB Competence Chart, Chap. 26 ("Conflicts")
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