6. Mistakes to avoid
6.1 Avoid automatisms: each conflict requires a specific response
Once the cause of the conflict has been identified, actions to minimize its effects on the project (palliative actions) or eliminate its causes (corrective actions) must involve the parties concerned. Handle personal conflicts with sensitivity (especially those which pre-exist the project, and which you must ensure do not impact on team functioning and spirit).
Defuse technical conflicts by seeking compromise.
SCROLL TO TOP
The Ultimate Scientific and Technical Reference
This article is included in
Design and engineering management
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Mistakes to avoid
Frequently asked questions
Bibliography
Project Management Institute, Guide to the Project Management Body of Knowledge (PMBOK Guide) , Newton Square, PMI, 2009 (4th ed.): chap. 9 "Human resources management in projects" and 9.4 "Project team management and techniques".
Reference
IPMA-ICB Competence Chart, Chap. 26 ("Conflicts")
The Ultimate Scientific and Technical Reference
