5. Our advice
Keep track of how conflicts have been resolved, including explaining the "whys and wherefores" of the conflict.
5.1 Capitalize on your personal experience
In addition to all this practical and technical advice, don't overlook all the insights gained from your reading, personal development and feedback on conflict management in your professional and project environment. The ability to manage project conflicts effectively is the result of your experience of dealing with others in tense situations, and your concern to maintain a spirit of cooperation in the interests of your project.
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Bibliography
Project Management Institute, Guide to the Project Management Body of Knowledge (PMBOK Guide) , Newton Square, PMI, 2009 (4th ed.): chap. 9 "Human resources management in projects" and 9.4 "Project team management and techniques".
Reference
IPMA-ICB Competence Chart, Chap. 26 ("Conflicts")
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