Our advice
Customer use and behavior: design drivers
Practical sheet REF: FIC0272 V1
Our advice
Customer use and behavior: design drivers

Author : Stéphane GAUTHIER

Publication date: August 10, 2011 | Lire en français

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4. Our advice

  • Use observation rather than declarations to identify and understand what is not consciously known.

  • Don't hesitate to call on human science resources to help you describe the user objective in a non-partisan way (often centered on your core business).

  • Aim for relevance rather than performance, because it's the relevance of your offer that will drive your company's performance.

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