Observe and model micro-sequences of behavior

You have functional and technical specifications that "naturally" lead you towards object-centered design logics, and you want to balance this approach with the end-customer's logic of use for greater satisfaction of the lived experience.

Identifying what is constrained or unnatural from the point of view of use should enable you to take a new approach to the product, its architecture or its dialogue logic.

• Observe usage: content and sequence.

• What is "micro-sequence" cutting?

• Model usage patterns to identify areas of constraint.

• Diagram and rebalance machine logic towards user logic.

• How do you turn a bottleneck into an opportunity for innovation?