1. Understand the key changes brought about by the arrival of corporate social networks (CSNs)

1.1 The human dimension

Social networks can influence inter-individual relationships and enhance human capital. They enable :

• collaborate, share, capitalize, exchange, bring to knowledge, access and search for information in a way that resembles natural, logical and intuitive processes, by simplifying (example: I'm interested in a piece of information, I share it, comment on it and capitalize on it in the collaborative tools of previous generations);

• create immaterial spaces that encourage collective exchange practices similar...