3. Who is the quality manual for?

A quality manual is a communication tool. As such, it conveys your values, activities and management principles to both internal and external audiences.

Internal first of all, it will inform and train newcomers on the company's organization, as well as on all the elements the company has deemed useful to integrate into it. It could easily form part of an integration program for every newcomer to the company.

Externally, as it will be one of the vectors of communication with customers, suppliers, partners and auditors of your quality management system. It will present the overall organization and give confidence in the control of activities.

Clearly, your quality manual is a means of communicating effectively with all interested parties.