2. Definitions related to production
2.1 Customer
In quality management terms, a customer is defined as: "a person or organization who is likely to receive or who receives a product or service intended for, or requested by, that person or organization".
It may be a consumer, an end-user, a retailer or distributor, a recipient of a product or service resulting from an internal process, a beneficiary or a buyer. The customer may be internal or external to the organization.
SCROLL TO TOP2.2 Service provider
A service provider...
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Definitions related to production
Measurement-related definitions
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 19011:2018 – Guidelines for auditing management systems
abbreviations
PDCA: plan, do, check, act
QMS: quality management system
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