Overview
ABSTRACT
Just as with any other living organism, a software system goes through phases of birth (need), development (project), active life (exploitation) and death (withdrawal). A precise description of the process as well as of the procedures to be implemented allow for the operational mastery of each phase of a software life-cycle. The deliverables which are expected for each phase are then defined through standard models. The support provided by document management and configuration management processes are essential to this software engineering. However, in order to improve the quality of software products these good practices have to be integrated into the framework of a permanently efficent, controlled, assessed and improved management system.
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Read the articleAUTHOR
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Claude PINET: Graduate engineer, Conservatoire national des arts et métiers (CNAM) - EUR ING® European Engineer - Certified quality auditor IRCA (International register of certified auditors) n° 1182803 - Manager CPI CONSEIL
INTRODUCTION
In the field of software and, more generally, in everything to do with information systems, the quest for quality is the concern of all those involved. However, lack of time, the pace of technological change and constraints of all kinds seem to relegate quality aspirations to the status of unattainable objectives and myths.
However, quality simply boils down to customer satisfaction and, by extension, to meeting the requirements of all the partners involved in an operation or project (users, decision-makers, organizers, buyers, project managers, designers, developers, testers, operators, etc.).
Although intangible, software is no exception to this fundamental principle. In order to contribute to the improvement of software quality, international experts have agreed on a common basis that constitutes a standards platform.
This standards-based reference system is the basis on which we build the quality of our project engineering and operational processes, as well as the quality of our deliverables: software products and the services that accompany them.
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Normative standards
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