7. Mistakes to avoid
7.1 Don't adopt an overly abstract or general quality policy
Be realistic! An over-ambitious quality policy, with unattainable or unshared objectives, is not credible either for the company's employees or for your customers. In such cases, the risks of difficulty in mobilizing teams, or of discrediting the entire quality approach, are accentuated.
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Mistakes to avoid
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 –Quality management systems – Requirements
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