How can knowledge management be integrated into the quality management system?

Overview

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AUTHORS

Cécile MALATERRE: Quality management consultant
Jean-Luc BERSON: Systems management consultant and trainer, IRCA-certified QMS auditor
Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor

INTRODUCTION

In previous versions of the ISO 9001 standard, we were asked to ensure that personnel who had an impact on conformity to product requirements were competent, on the basis of their initial training, professional qualifications, know-how and experience. It was then assumed, less and less often verified, that human resources would remain with a company for a sufficiently long period to develop their skills within the same organization.

However, it's a fact that today's professional careers are built up by working for several companies in different sectors.

ISO 9001:2015 proposes to reduce the effects of this phenomenon by inviting us to develop practices that enable corporate knowledge to be better capitalized on within the company. That's all well and good, but how do we go about it?

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