Structure your approach to improving the quality of your suppliers' services
Implement the principle of continuous improvement in a QMS
Practical sheet REF: FIC0556 V1
Structure your approach to improving the quality of your suppliers' services
Implement the principle of continuous improvement in a QMS

Author : Olec KOVALEVSKY

Publication date: February 10, 2017 | Lire en français

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3. Structure your approach to improving the quality of your suppliers' services

Once you have defined your responsibilities for coordinating and analyzing the quality improvement of your suppliers' services (see Step 1), we recommend the following detailed approach.

3.1 Identify the data sources to be analyzed

Draw up a list of sources of information to collect and analyze in order to improve the quality of your suppliers' services:

  • customer complaints whose causes are attributable to suppliers (see Handling customer complaints [FIC...

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