1. Define areas and opportunities for improvement in a QMS and the associated responsibilities

Everything that goes to make up a company's day-to-day work is open to improvement. However, in the context of a quality management system, it is recognized that incremental corrections and improvements, while necessary, are not sufficient to reflect a structured and effective improvement approach.

The following areas for improvement are usually taken into account in quality initiatives (cf. ISO 9001 § 9.1.3 - Analysis and assessment):

• improving product and service quality in line with customer requirements and satisfaction;

• improving the performance of external service providers in terms of your requirements and customer satisfaction;

• improving the performance of processes and associated resources, and enhancing the effectiveness of actions in the...