5. Structure the improvement process at system level
For the improvement process at the level of the overall quality management system, the natural means is the management review (see Conducting a management review
As with the other areas for improvement, you will need to define the frequency of management reviews. The most common frequency is half-yearly, when the quality approach is recent or there have been major changes in the quality management system, or annual, in a stable, mature situation.
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Structure the improvement process at system level
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Reference standards
ISO 9000 – Quality management systems – Fundamentals and vocabulary
ISO 9001 – Quality management systems - Requirements
ISO 9004 – Managing an organization's sustainable performance – Quality management approach
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